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Kodak Alaris has announced the creation of AI Foundry, a business dedicated to helping organisations process and learn from structured and unstructured data through the use of proprietary Artificial Intelligence (AI) technology. The launch of AI Foundry marks the next phase in Kodak Alaris’ evolution as a leading provider of information management solutions, building on the success of its award-winning document scanners and capture software, which power business processes in many of the world’s largest companies.

According to IDC, unstructured communications and related content – email, pictures, instant messages, documents, and other formats – account for 90% of all digital information. This unstructured content must be read and understood, before a response can be created and a business process initiated. As a result, organisations require new automation solutions to address the volume and variety of unstructured data or face increasingly labour-intensive B2B or B2C processes.

“Unstructured communications are a disruptive force to the enterprise, breaking automation, adding cost to business processes, and driving down customer satisfaction,” said Steve Butler, general manager of AI Foundry. “AI Foundry was established to harness the power of artificial intelligence to understand amorphous data and provide smarter ‘context aware’ information management. With our end-to-end solutions for automating business processes, enterprises can work with AI Foundry to solve customer experience or content management problems holistically and drive the greatest ROI.”

AI Foundry’s flagship offering, Info Insight, is ideal for businesses across a variety of industries and vertical markets, such as insurance, healthcare, retail, logistics, utilities, and anywhere customers interact electronically with their vendors. The algorithms underpinning the solution rely on linguistics (i.e. semantic understanding) to make sense out of unstructured communications, while learning in real time and “getting smarter” over time. Info Insight also incorporates smart routing to send inquiries and suggested responses to the “best person” considering that person’s skill level, availability, time zone, and even language.
www.aifoundry.com