| Market |
Insurance renewed
Achieving customer service excellence in high risk industry
sectors such as insurance is becoming less of a challenge,
argues Martyn Christian, CMO, Kofax, thanks to the wider use
of automated data capture technologies |
| Analysis |
Risky business
A new study which Iron Mountain has conducted with PwC reveals that
mismanagement of information is exposing businesses to risk - and that
complacency, ignorance and poor management are widespread. |
| Special Feature |
Health, wealth and happiness?
DM Editor David Tyler introduces this issue's in-depth focus on the healthcare sector,
examining how technologies such as document management and enterprise
content management are helping beleaguered NHS Trusts to improve service and
reduce spending. |
| Interview |
Gaining Trusts
Kainos has been one of the fastest growing IT success stories in the health sector in
recent years, and its Evolve product continues to impress NHS managers across the
UK. |
| Strategy |
Doctors' orders
The change to an effective Electronic Records System is often easily within reach
of departments, but often resistance is encountered because it can threaten the
usual way of doing things, with which people are familiar and comfortable… | Closing The Invoice Efficiency Gap
Richard Thompson, Vice President, Pitney Bowes Management Services
International, discusses the commercial and compliance benefits of automated
invoice processing | Scan-to-Process: an evolution
Scan-to-process is becoming the 'de rigeur' approach
within the DM/ECM marketplace, says Pete Dinham,
Global Solutions Director, BancTec; but for
Transactional Content Management to really take off |
| Case Studies |
A walk in the park
Exmoor National Park Authority has achieved ROI in under six months on an
automated workflow solution for correspondence handling, while at the same time
improving staff and public satisfaction | Seamless solution
Paint and chemicals giant AkzoNobel has streamlined
its HR operations thanks to a combination of scanning
and web-based DM | Paper cut
Document Management has taken HWB
Accountants on a journey from 'paper intensive' to
'massively paper reduced' - delivering significant
efficiency improvements along the way | Counting on technology
Award-winning technology from the UK is being used
by emerging democracies around the globe to
implement and manage fair and efficient voting… | Independently healthy
Private healthcare providers face many of the same issues as the NHS, especially with
regard to speed of turnaround of documents coming into the organisation… | Improvement on the cards
Greenwich's Queen Elizabeth Hospital has successfully
automated the processing of patient test request cards | Space: the final frontier?
An NHS Trust's 'invest to save' approach has achieved huge ROI from lower
operational costs and better use of estate in a project that aims to digitise over 40
million pages… | "Don't just book it…"
East Lancashire Hospitals NHS Trust has completely overhauled its Booking Centre
process, drastically reducing the amount of documents being lost and boosting
productivity significantly | The (digital) pen is mightier…
Doncaster & Bassetlaw Hospitals NHS Foundation Trust is improving patient care
after implementing a new digital pen and paper solution | Putting Ordnance Survey on the map
A recent office move created the impetus for Ordnance
Survey to outsource the management of its document
storage and retrieval functions | Freeing up information
Northampton Borough Council is using Fujitsu scanning technologies to process FOI
requests faster and more efficiently | One size fits all
TechTrek, a global document management services company, has installed Kodak
Capture Pro Network Edition software to standardise image capture throughout the
business and put in place a common platform to underpin operations… |
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