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Current Filter: Document>>>>>Case Study> A cure for the paperwork headache Editorial Type: Case Study Date: 03-2015 Views: 4190 Key Topics: Document Healthcare Scanning Capture Workflow Compliance Key Companies: Fujitsu PFU QC Supplies Key Products: fi Series scanners Key Industries: Government Health | |||
| Leicester-based pharmacy County Pharmacy has found a remedy for previously unmanageable paperwork Life for small business owners is evolving. This is the case for the pharmacy sector as much as it is for any other kind of business. In an increasingly bureaucratic environment County Pharmacy, based in Leicester, faced the challenge of going through a number of administrative processes for the various organisations it deals with - from government bodies, to the HMRC and its various suppliers. A large part of this involves paperwork - signing documents, keeping records, producing documents at a moment's notice whenever necessary, and so on. The primary concern for Divyesh Shah, owner of County Pharmacy, was that dealing with these mountains of paperwork is not income-generating activity and took up a large amount of time - a resource which is particularly valuable for small businesses like County Pharmacy.
TRANSPARENCY AND ACCOUNTABILITY County Pharmacy also has to deal with a large amount of documentation when it comes to its supplier relations. And finally there is the customer-facing side of the business, which could mean doctors, local surgeries, patients and patient groups.
FINDING THE REMEDY Before getting a hands-on experience with scanners, owner Divyesh Shah was under the misconception that scanning was a time-consuming, clunky process, and that scanners took up unmanageable amounts of room. Seeing the fast, compact, simple and efficient solution that PFU offered County Pharmacy with their Fujitsu fi Series scanners was therefore something of an eye-opener. Shah commented: "People often don't know they have an issue until it is pointed out to them. PFU and its partners helped us identify what our needs were and have provided the necessary solutions for us to be able to address them."
POSITIVE OUTCOMES "It's particularly useful when it comes to any queries or challenges around overlooked payment," explains Divyesh Shah. "I know that I have records of all payments stored securely in one place, so that I can quickly and easily demonstrate evidence and clarify any queries. Without the scanner this task could take up an entire evening." County Pharmacy also keeps digitised records of purchase history, which is an important way of analysing patterns of purchase behaviour and forecasting future stock levels. It also means that if Divyesh ever decides to sell his business he has a fast means of illustrating the worth of business. "It was essential for us to be able to retrieve documents and information quickly whenever necessary," explains Shah. "Now, being able to do this means having more time to focus on developing and improving the business."
PUTTING PATIENTS FIRST
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