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Current Filter: Document>>>>>> First class mail Editorial Type: Case Study Date: 01-2014 Views: 2971 Key Topics: Document Mailroom Capture Recognition Financial services Key Companies: Arena OPEX Key Products: mstore Key Industries: | |||
| Leeds Building Society is on target to achieve an 18 month ROI on its digital mailroom system, which it describes as a 'leading edge efficiency solution' Leeds Building Society is the UK's 5th largest building society with assets of £9.9 billion, almost 700,000 members and 65 branches in the UK. The Society is always looking to enhance its procedures and systems and over recent years Arena's mstore software for electronic document management (EDM), has provided tangibly successful results to help it match that ethos. Tim Lancelot, Software Solutions Manager, sets the scene regarding Arena's long-standing partnership with the Society: "We have worked with Leeds Building Society since 2004, delivering projects in support of the in-house IT team. Our aims have always been to improve customer service, control information, reduce costs and ease compliance.
FASTER MORTGAGES
MAILROOM EFFICIENCY Integration of the system with the society's core database systems is a central part of the mailroom identification and routing system. Incoming mail is scanned directly into mstore and attached to existing related data for quick reference on-screen by customer service operatives, as Tim Lancelot continues: "This places accurate information at the fingertips of staff responding to customer queries much earlier than was previously possible. LBS have the peace of mind of knowing that all documents are securely stored and can be activity audited as required by FSA guidelines. It is this commitment to leading edge efficiency solutions which has helped The Leeds to maintain an enviable asset to cost ratio within their sector."
TANGIBLE RESULTS | ||
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