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Letting go of our paper dependence

Editorial Type: News     Date: 03-2016    Views: 1111   




The new "Digitisation at Work" report from Xerox, a survey of 600 IT decision-makers in large North American and Western European organisations, has found that many of the survey respondents may not be ready for the move from paper to digital processes

The report found broad concern over paper-based processes, with cost (42 percent) and security (42 percent) cited as primary issues. Survey respondents predicted an average of only nine percent of key business operation processes will run on paper in the next two years. But over half (55 percent) of the respondents admit their organisations' processes are still largely or entirely paper-based and about a third (29 percent) are still communicating with end customers via paper, rather than email or social channels.

This is despite the fact that 41 percent agree moving to digital workflows will cut organisational costs and 87 percent appear to have the skill sets available to make this happen.

"Organisations foresee a lean and agile digital future but current business processes are still weighed down by paper," said Andy Jones, vp, Workflow Automation, Large Enterprise Operations, Xerox. "The disconnect between an organisation's vision and the steps required to achieve successful digital transformation has stalled the promise of digitisation."

When it comes to automating processes, almost three-quarters of respondents said they already have identified areas for automation. More specifically they cite accounting (38 percent), expense reporting (37 percent), accounts payable (36 percent) and customer care (35 percent) as the most likely functions to become fully automated within the enterprise.
www.xerox.co.uk

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