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Dentists' Provident, the leading income protection insurance provider for the dental profession, has selected OnBase by Hyland as its ECM system, to digitise the policy and claims processes and enhance its client offering.

The ECM system will augment the firm's policy administration system to boost the speed and efficiency with which the firm can manage claims and process new business.

OnBase will provide a fully digital document information hub accessible to staff across the company, creating a seamless interface with Dentists' Provident's existing line of business systems.

Farrukh Mirza, chief executive of Dentists' Provident, said: "The decision to implement OnBase follows a wide-ranging review of current and future needs, as well as the technology options available. While our core focus has remained largely unchanged in the last 100+ years, we recognise that today's regulatory and competitive challenges require a different operational approach. By introducing a cutting-edge ECM system at the very heart of our business, we are continuing to build an organisation that is firmly positioned to meet the evolving needs of all our stakeholders."

Colin Dean, account manager for insurance and financial services in EMEA for Hyland, said "It's a long-term project that will offer advantages from the outset, such as improved digitisation of documents, and will then build as we work with Dentists' Provident to integrate all their line of business systems."
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